Frequently asked questions

HAIR

Can the hair be colored ?


Yes ! All of our bundles can be bleached and colored. Once the hair is colored or bleached it is no longer considered virgin or unprocessed. Improper mishandling of the bleach or color may affect negatively the bundles. We recommend seeking professional help before the coloring process.




What color are the bundles ?


Our bundles come in a standard dark brown.Some bundles may appear darker than others.




Can the hair be straightened or curled?


All of our hair textures can be straightened and curled. Straightening hair to often may alter the curl pattern without proper care.




What shampoo and conditioner should i use ?


We recommend using Alcohol and Sulfate free shampoo and conditioners for best results. Treat your bundles like you would your own natural hair !




How much hair is in a bundle ?


Our bundles weigh between 110 grams or between 3.2 and 4 ounces.




How much hair do i need ?


For a full install, you will need 3 bundles if using lengths shorter than 22 inches. For hair measuring 22 inches and up, it is recommended to use 4 bundles. For lengths 30 inches and longer, you will need 5 bundles. When using a closure, between 3-4 bundles are recommended for a voluminous look although 3 bundles can complete the install. When using a lace frontal, between 3-4 bundles are recommended for a voluminous look although 2-3 bundles can complete the install.




How long will my hair last ?


With proper care, our hair extensions will last a year or longer. Lace closures usually last between 2-3 months. Because of the unique and delicate craftsmanship, lace frontals have a shorter life span of 4-6 weeks or 1-2 uses, and typically need to be re-applied and strictly maintained in order to get the full wear. Although versatile and flexible, Lace frontals are considered "temporary styles" due to the life span of the alice itself in comparison to a lace closure. To ensure that you our protecting your investment, So Fetch Tresses provides a hair care maintenance card with each purchase to make sure that you get the most out of your beautiful virgin hair.





SHIPPING

What are my shipping options ?


So Fetch Tresses currently ships orders using USPS. Please note that orders placed during sales or high volume holidays may require up to 2-9 business days processing time before departing our facilities. Flat rate shipping requires 2-7 business for delivery after it ships. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777).




Can i place an order online and pick it up in store ?


Unfortunately, our online orders are handled by our facility, separate from our boutique locations. All orders placed via our website must be shipped directly to the recipient.





ORDERING

How can i make a purchase ?


Our products can be purchased at any of our 2 convenient locations in Atlanta with no pre-ordering or waiting necessary. Our hair can also be purchased via our website.




What payments do you accept ?


We gladly accepts MasterCard, Visa, and Discover credit and debit cards through paypal. Please note that we can only ship a credit/debit card order to the same address to which your statement is sent. Any order that fails to fit this criteria will not ship and be immediately refunded. This policy protects you from fraudulent use of your card.




How do i cancel an order ?


Please contact us to cancel an order. If your order has not departed our facilities, we can cancel the order.




What is your return policy ?


Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds on any hair extension purchases.

Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair. If you have any questions comments or concerns, contact us directly at Sofetchtresses1@gmail.com or 770-685-8049.





FREQUENTLY ASKED QUESTIONS

© 2018 by SO FETCH TRESSES

NAVIGATION

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